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CallumM

How to report an admin

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REPORT A PLAYER

Last updated: 08/07/2019 by CallumM

 

Admins are here to improve your server experience. Therefore we have an expensive selection process to ensure that no bad apples get through. However, people make mistakes, it's human nature. If you feel like you were involved in a situation where an admin abused their powers then you can make a report.

We know it can be chaotic at times and we have done our very best to keep the server clean.

Always try and contact the admin involved to try and sort it out before hand, however never let the situation escalate and always make a report form so senior staff can investigate.

REPORTS WILL NOT BE REVIEWED IF THE REPORTED INCIDENT IS OLDER THAN 1 WEEK

Patience

We are a very big community and there always something going on, so don't expect your reports to be dealt with instantly. It may take a few days before your reports will be reviewed and accepted/denied. Please respect that we do our very best as fast as possible, so please don't spam any Senior Staff about doing your report or bump the thread itself. Admin Reports are taken a lot more seriously than any other report so we require a lot more time to investigate.

Senior Staff team & the final say

Please respect that the staff team have the final say in the case and you have to accept whatever result they come up with. Failing to accept the staffs final say and bothering him with it can result in a ban. We're here do help everyone and do our best, but we're not your servants.

Evidence

The only way that we can be sure that your claims are true is by you providing us the needed evidence to support your case. Evidence is a must and we will have to deny all reports with no sufficient evidence provided. There is also a few rules regarding what's considered valid evidence and not.

These are the requirements for video evidence:

  • Minimal length of 5 minutes (This can be shorter when the evidence is clear enough).
  • Audio has to be working, do not cut out Teamspeak. discord or in-game sound.
  • Quality has to be decent enough to read names in the chat.
  • Is not edited unless specifically requested by a staff member.
  • Has to prove that abuse exists and give us some idea of the time it occurred

These are the requirements for screenshot evidence:

  • High quality screenshot.
  • Is not edited what so ever.
  • Has to add value in regards to the report.

Please note you may be required to give extra information later on in the report process.
 

Mature

Please stay mature in your report, we do not accept any kind of foul language in your report. We expect you to show respect and don't write anything you shouldn't in the report. Your post simply has to be clear and not offend anyone in any way. If the report is sufficient, the reported player will be dealt with, so no need to go personal.

Reporting Senior Staff

If your report is against senior staff you can still post the report here, it will be judged by the staff not involved.
 

Report an Admin

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